LawyerFair Ltd is registered with the ICO (number: ZA10067) and we do not sell, trade or share personal information with organisations or individuals who are not connected with the Service we provide.
This document explains what information is stored and how it is used. It should be read in conjunction with our user agreements. Please contact Lawyerfair Limited for copies of all related information.
Information that we collect and store
We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to our customers and lawyers. All users are free to browse our website without providing any personal information to us.
Customers who wish to find a Lawyer must register and provide us with their name, contact details and a secure password.
In addition, Lawyers are asked to provide further information including their professional qualifications, expertise, experience, specific skills, working preferences and other information relevant to the matching service provided by LawyerFair Limited. We store this information on a secure server. In certain circumstances, we may ask for copies of drivers licence, passport or European identity card in order to verify an identity. We do not store this information.
We will also hold information that relates to a specific legal requirement of individual customers. This may include the detailed description of a particular legal issue, the parties involved, related documents, any quotes provided and all updates, communications and ratings in connection with the legal comparison service being provided by LawyerFair.
For quality control and training purposes, we may monitor or record your communication with our support team.
In addition to the information referred to above, we will use third party software to monitor the individual use of our Website in order to improve the functionality and service. Lawyerfair does not take credit card payments and therefore, no sensitive information fields (such as credit card details) are recorded.
How we use this information
We check the accuracy of information that you provide at registration and during your continued use of the LawyerFair Service. We also remind you of your obligations to provide accurate information to us as set out in our different user agreements.
As part of our process for verifying information provided by the users of our website we may carry out, either directly or via carefully selected and appropriately regulated third party data verification agencies, identity verification or company search checks to verify the information you have provided to us. If you do not consent to such checks being carried out please do not register with us.
We may use the contact information you provide to contact you via email, fax, post or telephone regarding your registration, or any other matter that we consider relevant to your use of our Service.
We make available to our panel of lawyers, anonymous information relating to our customers legal requirements. The information of each individual request is provided to a limited number of suitable lawyers and related parties. In the event that a Lawyer agrees to provide a fee proposal then contact information is provided to the customer in advance of any decision being made by the customer about selecting a lawyer.
We do not release any contact details about the Customer to the Lawyer, unless agreed too by the Customer in advance.
We may use any information we collect about you, including any information we may have obtained from your use of the Service, to resolve disputes, provide customer support, troubleshoot problems and enforce our user agreements and policies. We may look across multiple users to identify problems or resolve disputes.
In the unlikely event that any invoices remain unpaid on the account of a Panel Lawyer, we may pass account information to a credit recovery company.
We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.
To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place.
We follow best practice on the management of data within LawyerFair Limited (as set out by the Information Commissioners Office) notably the following key principles;
- Personal data shall be processed fairly and lawfully and shall not be processed unless certain conditions are met.
- Personal data should be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes
- Personal data shall be adequate, relevant and not excessive in relation to the purpose
- Personal data shall be accurate and where necessary kept up to date
- Personal data processed for any purpose shall not be kept for longer than is necessary for that purpose or those purposes
- Personal data (data relating to a living individual who can be identified) shall be processed in accordance with the rights of data subjects under the Act.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against any accidental loss or destruction of, or damage to, personal data
Personal data shall not be transferred to a country or territory outside the European Economic Area or other countries the European Commission has decided have an inadequate level of protection for personal data.
Our server is protected by a firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks. Please note: you must ensure that your password remains secret.
Retention of your information
Access to information
Please contact us (Tel: 0800 233 5636) or email: email@example.com if you would like to know what information we are storing about you. We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established.
Any changes to this policy will be posted on this Website.
If you have any further comments or questions regarding our user agreement, please contact us (Tel: 0800 233 5636) or email: firstname.lastname@example.org and we’re happy to help.